Lead Coordinator Driver - Shopee Logistics (Tegal, Jawa Tengah)

Join our dynamic logistics team as a Lead Coordinator Driver for Shopee in Tegal, Jawa Tengah! This is a unique opportunity to take charge of field operations, ensuring seamless delivery services and optimizing driver performance. As the backbone of our last-mile logistics, you will coordinate a team of drivers, manage schedules, and ensure compliance with safety and operational standards. Shopee, a leading e-commerce platform, is committed to revolutionizing the way people shop and sell, and we are looking for a passionate and experienced professional to lead our driver team.

In this role, you will be responsible for managing a team of drivers, ensuring they are well-trained and equipped to deliver exceptional service. You will use tools like Shopee's proprietary logistics software and Google Maps to optimize routes and track performance. Daily, you will coordinate with warehouse teams, handle customer complaints, and ensure that all deliveries are made on time and in full.

This is a full-time position offering a competitive salary of IDR 5,000,000 - 8,000,000 per month. If you are a seasoned logistics professional with a strong customer service orientation, we invite you to apply and be part of our growing team in Tegal, Jawa Tengah.

📋 Tanggung Jawab Pekerjaan

• Coordinate and manage a team of drivers, ensuring they are well-trained and equipped to deliver exceptional service.
• Use Shopee's proprietary logistics software and Google Maps to optimize routes and track performance.
• Coordinate with warehouse teams to ensure smooth and efficient delivery operations.
• Handle customer complaints and resolve issues promptly to maintain high customer satisfaction.
• Ensure compliance with safety and operational standards, including vehicle maintenance and driver certification.
• Monitor and report on key performance indicators (KPIs) to identify areas for improvement.
• Provide regular feedback and coaching to drivers to enhance their performance.
• Ensure all deliveries are made on time and in full, adhering to Shopee's service level agreements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Transportation, or a related field.
• Minimum of 5 years of experience in logistics coordination, with a focus on last-mile delivery.
• Proven experience in managing a team of drivers and optimizing delivery routes.
• Strong knowledge of Shopee's logistics operations and proprietary software.
• Excellent communication and interpersonal skills, with the ability to handle customer complaints professionally.
• Familiarity with Google Maps and other route optimization tools.
• Valid driver's license and clean driving record.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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