Onboarding Guest Experience Coordinator - Luxury Hospitality & Client Success

Join a dynamic team in Bali’s thriving hospitality and client services sector as an Onboarding Guest Experience Coordinator. This pivotal role places you at the heart of the client journey—where first impressions are made and long-term relationships are built. You’ll ensure seamless onboarding experiences for our luxury clients, leveraging cutting-edge tools like Salesforce and HubSpot to streamline processes. Based in Bali’s vibrant tourism hotspots, you’ll work closely with our team to deliver exceptional service, from initial contact to post-stay follow-ups. This is your chance to shape the guest experience in a region known for its world-class hospitality.

At Private Advertiser, we’re not just a company; we’re a community of passionate professionals dedicated to excellence. With a strong focus on client success, we pride ourselves on creating memorable experiences. Our team is committed to continuous learning and growth, offering opportunities to develop your skills in a supportive environment. Join us and be part of a story that’s still being written.

📋 Tanggung Jawab Pekerjaan

• Coordinate end-to-end onboarding processes for luxury clients, ensuring a seamless transition from initial contact to post-stay follow-ups.
• Utilize Salesforce and HubSpot to manage client data and streamline communication.
• Collaborate with cross-functional teams to deliver exceptional guest experiences.
• Develop and implement onboarding checklists and protocols to ensure consistency and quality.
• Monitor client feedback and make data-driven improvements to our onboarding processes.
• Stay updated with industry trends and best practices in hospitality and client services.
• Assist in training new team members on onboarding best practices and client service standards.
• Participate in team meetings and contribute to the development of our client success strategy.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 3 years of experience in client services, hospitality, or a related industry.
• Proven experience in onboarding and guest experience coordination.
• Strong understanding of CRM tools like Salesforce and HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.
• Knowledge of Bali’s hospitality industry and local customs is a plus.

🛠️ Keahlian

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